
From lem@isc.org  Mon Oct 29 05:59:34 2012
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From: =?iso-8859-1?Q?Luis_Mu=F1oz?= <lem@isc.org>
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Subject: [provreg] Extension for an abuse contact in Domain objects?
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This topic has more or less been discussed in various fora over the =
years with no evident conclusions. Is there any experience with this? Is =
there interest to develop an EPP extension to specify abuse contacts for =
Domain (and perhaps Host) objects?

Best regards

-lem


From michele@blacknight.com  Mon Oct 29 06:22:47 2012
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From: "Michele Neylon :: Blacknight" <michele@blacknight.com>
To: =?iso-8859-1?Q?Luis_Mu=F1oz?= <lem@isc.org>, "provreg@ietf.org" <provreg@ietf.org>
Thread-Topic: [provreg] Extension for an abuse contact in Domain objects?
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Date: Mon, 29 Oct 2012 13:22:42 +0000
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Subject: Re: [provreg] Extension for an abuse contact in Domain objects?
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Luis=0A=
=0A=
ICANN has included an abuse contact in their proposal to registrars for a n=
ew whois format:=0A=
http://prague44.icann.org/meetings/prague2012/presentation-registration-dat=
a-directory-whois-03jun12-en.pdf=0A=
=0A=
Regards=0A=
=0A=
Michele=0A=
=0A=
--=0A=
Mr Michele Neylon=0A=
Blacknight Solutions=0A=
Hosting & Colocation, Brand Protection=0A=
http://www.blacknight.com/=0A=
http://blog.blacknight.com/=0A=
http://mneylon.tel/=0A=
Intl. +353 (0) 59  9183072=0A=
Locall: 1850 929 929=0A=
Direct Dial: +353 (0)59 9183090=0A=
Fax. +353 (0) 1 4811 763=0A=
Twitter: http://twitter.com/mneylon=0A=
-------------------------------=0A=
Blacknight Internet Solutions Ltd, Unit 12A,Barrowside Business Park,Sleaty=
=0A=
Road,Graiguecullen,Carlow,Ireland  Company No.: 370845=0A=
=0A=
________________________________________=0A=
From: provreg-bounces@ietf.org [provreg-bounces@ietf.org] on behalf of Luis=
 Mu=F1oz [lem@isc.org]=0A=
Sent: 29 October 2012 12:59=0A=
To: provreg@ietf.org=0A=
Subject: [provreg] Extension for an abuse contact in Domain objects?=0A=
=0A=
This topic has more or less been discussed in various fora over the years w=
ith no evident conclusions. Is there any experience with this? Is there int=
erest to develop an EPP extension to specify abuse contacts for Domain (and=
 perhaps Host) objects?=0A=
=0A=
Best regards=0A=
=0A=
-lem=0A=
=0A=
_______________________________________________=0A=
provreg mailing list=0A=
provreg@ietf.org=0A=
https://www.ietf.org/mailman/listinfo/provreg=0A=

From michele@blacknight.com  Mon Oct 29 07:12:30 2012
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From: "Michele Neylon :: Blacknight" <michele@blacknight.com>
To: "Gould, James" <JGould@verisign.com>, =?iso-8859-1?Q?Luis_Mu=F1oz?= <lem@isc.org>, "provreg@ietf.org" <provreg@ietf.org>
Thread-Topic: [provreg] Extension for an abuse contact in Domain objects?
Thread-Index: AQHNtdVIaD5Pb1BLHkKu8XLUOnLAv5fQRHuPgAAOOoCAAABLig==
Date: Mon, 29 Oct 2012 14:12:26 +0000
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References: <D1AC4482BED7C04DAC43491E9A9DBEC3010DCE2B@bkexchmbx01.blacknight.local>, <20121029141040.8B1E533C0DB@merlin.blacknight.ie>
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Subject: Re: [provreg] Extension for an abuse contact in Domain objects?
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James - yeah. Without giving it a huge amount of thought we'd probably just=
 have a standard abuse contact point in our whois template. =0A=
=0A=
--=0A=
Mr Michele Neylon=0A=
Blacknight Solutions=0A=
Hosting & Colocation, Brand Protection=0A=
http://www.blacknight.com/=0A=
http://blog.blacknight.com/=0A=
http://mneylon.tel/=0A=
Intl. +353 (0) 59  9183072=0A=
Locall: 1850 929 929=0A=
Direct Dial: +353 (0)59 9183090=0A=
Fax. +353 (0) 1 4811 763=0A=
Twitter: http://twitter.com/mneylon=0A=
-------------------------------=0A=
Blacknight Internet Solutions Ltd, Unit 12A,Barrowside Business Park,Sleaty=
=0A=
Road,Graiguecullen,Carlow,Ireland  Company No.: 370845=0A=
=0A=
________________________________________=0A=
From: Gould, James [JGould@verisign.com]=0A=
Sent: 29 October 2012 14:10=0A=
To: Michele Neylon :: Blacknight; Luis Mu=F1oz; provreg@ietf.org=0A=
Subject: Re: [provreg] Extension for an abuse contact in Domain objects?=0A=
=0A=
It looks like the proposal is to include a registrar abuse contact, which=
=0A=
would not be directly linked from the domains.  If so, this can be handled=
=0A=
outside of EPP.=0A=
=0A=
--=0A=
=0A=
JG=0A=
=0A=
=0A=
=0A=
James Gould=0A=
Principal Software Engineer=0A=
jgould@verisign.com=0A=
=0A=
703-948-3271 (Office)=0A=
12061 Bluemont Way=0A=
Reston, VA 20190=0A=
VerisignInc.com=0A=
=0A=
=0A=
=0A=
=0A=
=0A=
=0A=
=0A=
On 10/29/12 9:22 AM, "Michele Neylon :: Blacknight"=0A=
<michele@blacknight.com> wrote:=0A=
=0A=
>Luis=0A=
>=0A=
>ICANN has included an abuse contact in their proposal to registrars for a=
=0A=
>new whois format:=0A=
>http://prague44.icann.org/meetings/prague2012/presentation-registration-da=
=0A=
>ta-directory-whois-03jun12-en.pdf=0A=
>=0A=
>Regards=0A=
>=0A=
>Michele=0A=
>=0A=
>--=0A=
>Mr Michele Neylon=0A=
>Blacknight Solutions=0A=
>Hosting & Colocation, Brand Protection=0A=
>http://www.blacknight.com/=0A=
>http://blog.blacknight.com/=0A=
>http://mneylon.tel/=0A=
>Intl. +353 (0) 59  9183072=0A=
>Locall: 1850 929 929=0A=
>Direct Dial: +353 (0)59 9183090=0A=
>Fax. +353 (0) 1 4811 763=0A=
>Twitter: http://twitter.com/mneylon=0A=
>-------------------------------=0A=
>Blacknight Internet Solutions Ltd, Unit 12A,Barrowside Business=0A=
>Park,Sleaty=0A=
>Road,Graiguecullen,Carlow,Ireland  Company No.: 370845=0A=
>=0A=
>________________________________________=0A=
>From: provreg-bounces@ietf.org [provreg-bounces@ietf.org] on behalf of=0A=
>Luis Mu=F1oz [lem@isc.org]=0A=
>Sent: 29 October 2012 12:59=0A=
>To: provreg@ietf.org=0A=
>Subject: [provreg] Extension for an abuse contact in Domain objects?=0A=
>=0A=
>This topic has more or less been discussed in various fora over the years=
=0A=
>with no evident conclusions. Is there any experience with this? Is there=
=0A=
>interest to develop an EPP extension to specify abuse contacts for Domain=
=0A=
>(and perhaps Host) objects?=0A=
>=0A=
>Best regards=0A=
>=0A=
>-lem=0A=
>=0A=
>_______________________________________________=0A=
>provreg mailing list=0A=
>provreg@ietf.org=0A=
>https://www.ietf.org/mailman/listinfo/provreg=0A=
>_______________________________________________=0A=
>provreg mailing list=0A=
>provreg@ietf.org=0A=
>https://www.ietf.org/mailman/listinfo/provreg=0A=
=0A=

From JGould@verisign.com  Mon Oct 29 07:28:16 2012
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From: "Gould, James" <JGould@verisign.com>
To: "Michele Neylon :: Blacknight" <michele@blacknight.com>, =?iso-8859-1?Q?Luis_Mu=F1oz?= <lem@isc.org>, "provreg@ietf.org" <provreg@ietf.org>
Thread-Topic: [provreg] Extension for an abuse contact in Domain objects?
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Date: Mon, 29 Oct 2012 14:10:45 +0000
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Subject: Re: [provreg] Extension for an abuse contact in Domain objects?
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It looks like the proposal is to include a registrar abuse contact, which
would not be directly linked from the domains.  If so, this can be handled
outside of EPP.   =20

--
 =20
JG
=20

=20
James Gould
Principal Software Engineer
jgould@verisign.com
=20
703-948-3271 (Office)
12061 Bluemont Way
Reston, VA 20190
VerisignInc.com







On 10/29/12 9:22 AM, "Michele Neylon :: Blacknight"
<michele@blacknight.com> wrote:

>Luis
>
>ICANN has included an abuse contact in their proposal to registrars for a
>new whois format:
>http://prague44.icann.org/meetings/prague2012/presentation-registration-da
>ta-directory-whois-03jun12-en.pdf
>
>Regards
>
>Michele
>
>--
>Mr Michele Neylon
>Blacknight Solutions
>Hosting & Colocation, Brand Protection
>http://www.blacknight.com/
>http://blog.blacknight.com/
>http://mneylon.tel/
>Intl. +353 (0) 59  9183072
>Locall: 1850 929 929
>Direct Dial: +353 (0)59 9183090
>Fax. +353 (0) 1 4811 763
>Twitter: http://twitter.com/mneylon
>-------------------------------
>Blacknight Internet Solutions Ltd, Unit 12A,Barrowside Business
>Park,Sleaty
>Road,Graiguecullen,Carlow,Ireland  Company No.: 370845
>
>________________________________________
>From: provreg-bounces@ietf.org [provreg-bounces@ietf.org] on behalf of
>Luis Mu=F1oz [lem@isc.org]
>Sent: 29 October 2012 12:59
>To: provreg@ietf.org
>Subject: [provreg] Extension for an abuse contact in Domain objects?
>
>This topic has more or less been discussed in various fora over the years
>with no evident conclusions. Is there any experience with this? Is there
>interest to develop an EPP extension to specify abuse contacts for Domain
>(and perhaps Host) objects?
>
>Best regards
>
>-lem
>
>_______________________________________________
>provreg mailing list
>provreg@ietf.org
>https://www.ietf.org/mailman/listinfo/provreg
>_______________________________________________
>provreg mailing list
>provreg@ietf.org
>https://www.ietf.org/mailman/listinfo/provreg


From lem@isc.org  Mon Oct 29 07:40:20 2012
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On Oct 29, 2012, at 10:12 AM, Michele Neylon :: Blacknight wrote:

> James - yeah. Without giving it a huge amount of thought we'd probably =
just have a standard abuse contact point in our whois template.=20

In this case, the contact would point to the Registrar -- handling this =
at the template level is certainly one way to go.

However, I was thinking along the lines of a per-object abuse contact =
that would point to the Registrant.

Best regards

-lem


From michele@blacknight.com  Mon Oct 29 07:51:03 2012
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From: "Michele Neylon :: Blacknight" <michele@blacknight.com>
To: =?iso-8859-1?Q?Luis_Mu=F1oz?= <lem@isc.org>
Thread-Topic: [provreg] Extension for an abuse contact in Domain objects?
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Luis=0A=
=0A=
Most of our registrants wouldn't know what what to do with an abuse report.=
 As a hosting provider and registrar we end up having to pro-actively conta=
ct our clients when there are issues and explain to them in simple terms ho=
w to remedy them.=0A=
While I can see that kind of thing being of use to the more technically min=
ded registrant I'd imagine that they're in a minority and would probably be=
 more likely to have some kind of reseller access if they were registering =
larger number of domains .. =0A=
=0A=
Regards=0A=
=0A=
Michele=0A=
--=0A=
Mr Michele Neylon=0A=
Blacknight Solutions=0A=
Hosting & Colocation, Brand Protection=0A=
http://www.blacknight.com/=0A=
http://blog.blacknight.com/=0A=
http://mneylon.tel/=0A=
Intl. +353 (0) 59  9183072=0A=
Locall: 1850 929 929=0A=
Direct Dial: +353 (0)59 9183090=0A=
Fax. +353 (0) 1 4811 763=0A=
Twitter: http://twitter.com/mneylon=0A=
-------------------------------=0A=
Blacknight Internet Solutions Ltd, Unit 12A,Barrowside Business Park,Sleaty=
=0A=
Road,Graiguecullen,Carlow,Ireland  Company No.: 370845=0A=
=0A=
________________________________________=0A=
From: Luis Mu=F1oz [lem@isc.org]=0A=
Sent: 29 October 2012 14:39=0A=
To: Michele Neylon :: Blacknight=0A=
Cc: Gould, James; provreg@ietf.org=0A=
Subject: Re: [provreg] Extension for an abuse contact in Domain objects?=0A=
=0A=
On Oct 29, 2012, at 10:12 AM, Michele Neylon :: Blacknight wrote:=0A=
=0A=
> James - yeah. Without giving it a huge amount of thought we'd probably ju=
st have a standard abuse contact point in our whois template.=0A=
=0A=
In this case, the contact would point to the Registrar -- handling this at =
the template level is certainly one way to go.=0A=
=0A=
However, I was thinking along the lines of a per-object abuse contact that =
would point to the Registrant.=0A=
=0A=
Best regards=0A=
=0A=
-lem=0A=
=0A=

From JGould@verisign.com  Mon Oct 29 07:53:55 2012
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From: "Gould, James" <JGould@verisign.com>
To: =?iso-8859-1?Q?Luis_Mu=F1oz?= <lem@isc.org>, "Michele Neylon :: Blacknight" <michele@blacknight.com>
Thread-Topic: [provreg] Extension for an abuse contact in Domain objects?
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It doesn't look like an object level contact reference.  If a Registrar
has an abuse contact linked to it or embedded in it, than the abuse
contact information to include in whois can be automatically derived from
the sponsoring registrar without having to explicitly set another contact
on a per object basis.

--
 =20
JG
=20

=20
James Gould
Principal Software Engineer
jgould@verisign.com
=20
703-948-3271 (Office)
12061 Bluemont Way
Reston, VA 20190
VerisignInc.com







On 10/29/12 10:39 AM, "Luis Mu=F1oz" <lem@isc.org> wrote:

>
>On Oct 29, 2012, at 10:12 AM, Michele Neylon :: Blacknight wrote:
>
>> James - yeah. Without giving it a huge amount of thought we'd probably
>>just have a standard abuse contact point in our whois template.
>
>In this case, the contact would point to the Registrar -- handling this
>at the template level is certainly one way to go.
>
>However, I was thinking along the lines of a per-object abuse contact
>that would point to the Registrant.
>
>Best regards
>
>-lem
>


From lem@isc.org  Mon Oct 29 08:37:24 2012
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On Oct 29, 2012, at 10:53 AM, Gould, James wrote:

> It doesn't look like an object level contact reference.  If a =
Registrar
> has an abuse contact linked to it or embedded in it, than the abuse
> contact information to include in whois can be automatically derived =
from
> the sponsoring registrar without having to explicitly set another =
contact
> on a per object basis.

I think those are different points of contact. A Registrar can have an =
abuse contact to deal with issues with (unresponsive?) Registrants. =
However, I'm more interested in giving the Registrant a mechanism to =
publish its own abuse contacts.

Best regards

-lem


From lem@isc.org  Mon Oct 29 08:47:59 2012
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On Oct 29, 2012, at 10:50 AM, Michele Neylon :: Blacknight wrote:

> Most of our registrants wouldn't know what what to do with an abuse =
report. As a hosting provider and registrar we end up having to =
pro-actively contact our clients when there are issues and explain to =
them in simple terms how to remedy them.
> While I can see that kind of thing being of use to the more =
technically minded registrant I'd imagine that they're in a minority and =
would probably be more likely to have some kind of reseller access if =
they were registering larger number of domains ..=20

Yes, the technical illiteracy argument is a very powerful deterrent. The =
same argument could be made about Tech contacts and the like, which in =
many cases end up being handled by a (hopefully better) informed third =
party. IMO this would be a point against a "mandatory" contact.

I think having an optional abuse contact defined for Domain objects =
would allow knowledgeable Registrants a mechanism to advertise the =
existence of this POC (and to some extend, a working abuse contact could =
be a data point in and on itself). Less inclined Registrants could =
simply refrain from providing this information, so the fallback would be =
the current status quo.

More competent Registrants would use this optional POC to advertise =
their preferred email for receiving complaints, sparing hosting =
technical contacts -- which in many cases belong to different =
organizational structures -- from having to sort through reports =
destined for other groups.

Certainly having a "back-office" solution (via web UI or an off-band =
process) to manage this type of contact information  would work for =
smaller volumes, but having API support for this would negate the need =
to provide such access for this purpose. Current resellers would then =
use the existing interfaces to provision this information just as they =
do with the rest of their contact data.

Best regards

-lem


From michele@blacknight.com  Mon Oct 29 08:54:27 2012
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From: "Michele Neylon :: Blacknight" <michele@blacknight.com>
To: =?iso-8859-1?Q?Luis_Mu=F1oz?= <lem@isc.org>
Thread-Topic: [provreg] Extension for an abuse contact in Domain objects?
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Subject: Re: [provreg] Extension for an abuse contact in Domain objects?
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Luis=0A=
=0A=
But you're relying on "us" ie. registrars, to implement it.=0A=
=0A=
Unless a registry operator made it mandatory for us (registrars) to do this=
 I can't see why we'd want to, as it would add extra levels of complication=
 in terms of user interfaces etc.,=0A=
=0A=
And it would also need to be compatible with ICANN's whois policy on whois =
data formatting (assuming this becomes mandatory). =0A=
=0A=
Regards=0A=
=0A=
Michele=0A=
=0A=
--=0A=
Mr Michele Neylon=0A=
Blacknight Solutions=0A=
Hosting & Colocation, Brand Protection=0A=
http://www.blacknight.com/=0A=
http://blog.blacknight.com/=0A=
http://mneylon.tel/=0A=
Intl. +353 (0) 59  9183072=0A=
Locall: 1850 929 929=0A=
Direct Dial: +353 (0)59 9183090=0A=
Fax. +353 (0) 1 4811 763=0A=
Twitter: http://twitter.com/mneylon=0A=
-------------------------------=0A=
Blacknight Internet Solutions Ltd, Unit 12A,Barrowside Business Park,Sleaty=
=0A=
Road,Graiguecullen,Carlow,Ireland  Company No.: 370845=0A=
=0A=
________________________________________=0A=
From: Luis Mu=F1oz [lem@isc.org]=0A=
Sent: 29 October 2012 15:47=0A=
To: Michele@isc.org; Neylon:@=0A=
Cc: Gould, James; provreg@ietf.org=0A=
Subject: Re: [provreg] Extension for an abuse contact in Domain objects?=0A=
=0A=
On Oct 29, 2012, at 10:50 AM, Michele Neylon :: Blacknight wrote:=0A=
=0A=
> Most of our registrants wouldn't know what what to do with an abuse repor=
t. As a hosting provider and registrar we end up having to pro-actively con=
tact our clients when there are issues and explain to them in simple terms =
how to remedy them.=0A=
> While I can see that kind of thing being of use to the more technically m=
inded registrant I'd imagine that they're in a minority and would probably =
be more likely to have some kind of reseller access if they were registerin=
g larger number of domains ..=0A=
=0A=
Yes, the technical illiteracy argument is a very powerful deterrent. The sa=
me argument could be made about Tech contacts and the like, which in many c=
ases end up being handled by a (hopefully better) informed third party. IMO=
 this would be a point against a "mandatory" contact.=0A=
=0A=
I think having an optional abuse contact defined for Domain objects would a=
llow knowledgeable Registrants a mechanism to advertise the existence of th=
is POC (and to some extend, a working abuse contact could be a data point i=
n and on itself). Less inclined Registrants could simply refrain from provi=
ding this information, so the fallback would be the current status quo.=0A=
=0A=
More competent Registrants would use this optional POC to advertise their p=
referred email for receiving complaints, sparing hosting technical contacts=
 -- which in many cases belong to different organizational structures -- fr=
om having to sort through reports destined for other groups.=0A=
=0A=
Certainly having a "back-office" solution (via web UI or an off-band proces=
s) to manage this type of contact information  would work for smaller volum=
es, but having API support for this would negate the need to provide such a=
ccess for this purpose. Current resellers would then use the existing inter=
faces to provision this information just as they do with the rest of their =
contact data.=0A=
=0A=
Best regards=0A=
=0A=
-lem=0A=
=0A=

From lem@isc.org  Mon Oct 29 09:19:22 2012
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Subject: Re: [provreg] Extension for an abuse contact in Domain objects?
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On Oct 29, 2012, at 11:54 AM, Michele Neylon :: Blacknight wrote:

> But you're relying on "us" ie. registrars, to implement it.
>=20
> Unless a registry operator made it mandatory for us (registrars) to do =
this I can't see why we'd want to, as it would add extra levels of =
complication in terms of user interfaces etc.,

True, in order to work it would have to be implemented by both, =
Registries and Registrars. But if, as it seems, Registrars will be =
required to provide an Abuse point of contact, then it's arguable that =
allowing Registrants to provide a more direct contact (or in the worst =
case, allowing for a standardized mechanism to keep that information up =
to date) would lessen the workload of the Registrar's Abuse POC.

Said implementation would be much easier if rough consensus existed =
beforehand. Raising awareness about this point would also help reduce =
redundant work and perhaps even lead to some collaboration in drafting a =
single extension for this task.

> And it would also need to be compatible with ICANN's whois policy on =
whois data formatting (assuming this becomes mandatory).=20

Absolutely. However there's nothing in the recommendations so far that =
is explicitly incompatible with the addition of this information.

Best regards

-lem


From JGould@verisign.com  Mon Oct 29 09:33:08 2012
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From: "Gould, James" <JGould@verisign.com>
To: =?iso-8859-1?Q?Luis_Mu=F1oz?= <lem@isc.org>, "Michele@isc.org" <Michele@isc.org>, "\"Neylon:\"@isc.org : Blacknight ;" <michele@blacknight.com>
Thread-Topic: [provreg] Extension for an abuse contact in Domain objects?
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Is there truly a problem being solved by adding a new per-object contact
type with an abuse contact?  I'm assuming that the technical or registrant
contact can be contacted in the event of abuse at the object level.
Adding a new contact type across the registrars and registries is a large
change that would need to solve a real problem and be critical enough to
justify the change.  As far as the inclusion of a registrar level abuse
contact or a registry level abuse contact, I have the same question
whether there is a problem that needs to be solved?  Are clients currently
unable to report abuse using the registrar contact information currently
present whois?  Is this a nice to have set of information or a must have
based on a real world problem?

--
 =20
JG
=20

=20
James Gould
Principal Software Engineer
jgould@verisign.com
=20
703-948-3271 (Office)
12061 Bluemont Way
Reston, VA 20190
VerisignInc.com







On 10/29/12 12:19 PM, "Luis Mu=F1oz" <lem@isc.org> wrote:

>
>On Oct 29, 2012, at 11:54 AM, Michele Neylon :: Blacknight wrote:
>
>> But you're relying on "us" ie. registrars, to implement it.
>>=20
>> Unless a registry operator made it mandatory for us (registrars) to do
>>this I can't see why we'd want to, as it would add extra levels of
>>complication in terms of user interfaces etc.,
>
>True, in order to work it would have to be implemented by both,
>Registries and Registrars. But if, as it seems, Registrars will be
>required to provide an Abuse point of contact, then it's arguable that
>allowing Registrants to provide a more direct contact (or in the worst
>case, allowing for a standardized mechanism to keep that information up
>to date) would lessen the workload of the Registrar's Abuse POC.
>
>Said implementation would be much easier if rough consensus existed
>beforehand. Raising awareness about this point would also help reduce
>redundant work and perhaps even lead to some collaboration in drafting a
>single extension for this task.
>
>> And it would also need to be compatible with ICANN's whois policy on
>>whois data formatting (assuming this becomes mandatory).
>
>Absolutely. However there's nothing in the recommendations so far that is
>explicitly incompatible with the addition of this information.
>
>Best regards
>
>-lem
>


From lem@isc.org  Mon Oct 29 09:56:58 2012
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On Oct 29, 2012, at 12:32 PM, Gould, James wrote:

> Is there truly a problem being solved by adding a new per-object =
contact
> type with an abuse contact?

Definitely. Sites like abuse.net exist to fill the gap, with varied =
levels of success. The gradual implementation of abuse contacts at the =
RIR level would also suggest the problem is real.

> I'm assuming that the technical or registrant
> contact can be contacted in the event of abuse at the object level.

Yes, and that is precisely part of the problem.

A Domain object has three contacts: A "Registrant", a "Technical" and an =
"Administrative" contact. Which one is the right one for abuse =
complaints? In my experience, I've seen that the community tends to =
choose the technical contact.

For operations where this is the wrong choice, this means that special =
arrangements need to be made for mail to be forwarded to the right =
people in order to act on the complaints, which more often than not =
results in complaints that reach nowhere. I'm sure we can all setup mail =
forwarding with out hands tied, but apparently this is a very rare =
skill.

This trend is so prevalent, that many Registrants simply opted to use =
abuse@ as their tech contact. Here, the problem happens the other way =
around: Technical issues need to be extracted out of the sea of =
complaints.

Now, if there were a dedicated point of contact for abuse, each area =
would receive the messages they need and be able to easily act on them.

> Adding a new contact type across the registrars and registries is a =
large
> change that would need to solve a real problem and be critical enough =
to
> justify the change.

Which is why I would argue it should be defined as optional and =
implemented by interested parties. I have no doubt that over time this =
will be mandatory due to operational needs.

> [...] Is this a nice to have set of information or a must have
> based on a real world problem?

There would be far less firewall rules if we had a mechanism like this =
in place. What happens now is that an abuse complaint is fired, no =
response is received, abuse continues, firewall rule is added. To some, =
this resolves the problem. However, this is not a sustainable strategy.

Best regards

-lem


From cbbrowne@afilias.info  Mon Oct 29 09:58:50 2012
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From: Christopher Browne <cbbrowne@afilias.info>
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Cc: "Michele@isc.org" <Michele@isc.org>, "provreg@ietf.org" <provreg@ietf.org>
Subject: Re: [provreg] Extension for an abuse contact in Domain objects?
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On Mon, Oct 29, 2012 at 12:32 PM, Gould, James <JGould@verisign.com> wrote:
> Is there truly a problem being solved by adding a new per-object contact
> type with an abuse contact?  I'm assuming that the technical or registrant
> contact can be contacted in the event of abuse at the object level.
> Adding a new contact type across the registrars and registries is a large
> change that would need to solve a real problem and be critical enough to
> justify the change.  As far as the inclusion of a registrar level abuse
> contact or a registry level abuse contact, I have the same question
> whether there is a problem that needs to be solved?  Are clients currently
> unable to report abuse using the registrar contact information currently
> present whois?  Is this a nice to have set of information or a must have
> based on a real world problem?

I think I broadly concur with that line of thinking.

It seems like a valuable idea to add an anti-abuse contact at the
registrar level, which does not seem like an EPP extension.

However, adding a new object at the per-domain level would be a costly
endeavour in a number of ways, and I'm not sure how this contact ought
to be distinguished from the technical contact.

>From a technical ("EPP protocol") perspective, a new contact type
wouldn't be any different from the existing types.  To make it useful
(e.g. - guaranteeing that the anti-abuse contact is somehow better
than the present technical contact) would require having a further set
of policy to enforce usefulness.

From lem@isc.org  Mon Oct 29 23:08:48 2012
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Subject: Re: [provreg] Extension for an abuse contact in Domain objects?
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On Oct 29, 2012, at 12:58 PM, Christopher Browne wrote:

>> =15=46rom a technical ("EPP protocol") perspective, a new contact =
type
> wouldn't be any different from the existing types.  To make it useful
> (e.g. - guaranteeing that the anti-abuse contact is somehow better
> than the present technical contact) would require having a further set
> of policy to enforce usefulness.

Yes, ideally there would be a policy layer further clarifying this. Is =
there merit in building this policy along with the extension?

Best regards

-lem


From Antoin.Verschuren@sidn.nl  Tue Oct 30 01:54:40 2012
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-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

Op 30-10-12 07:08, Luis Muņoz schreef:
> 
> On Oct 29, 2012, at 12:58 PM, Christopher Browne wrote:
> 
>>> From a technical ("EPP protocol") perspective, a new contact 
>>> type
>> wouldn't be any different from the existing types.  To make it 
>> useful (e.g. - guaranteeing that the anti-abuse contact is 
>> somehow better than the present technical contact) would require 
>> having a further set of policy to enforce usefulness.
> 
> Yes, ideally there would be a policy layer further clarifying
> this. Is there merit in building this policy along with the
> extension?

And even with a policy, experience shows it does not lead to better
population.
How many of you populate the MNAME field in your zone correctly ?
What's the difference ?

We've had a policy and pre-delegation checks for many years to
populate fields correctly, only to find out that registrars only
populated the fields so they could pass our tests, but still emails to
MNAME's were not replied to (they were sent to dev/null).

Same is true even for registrants.
Many registrars register domains on their legal entity in stead of
their customers because maintaining correct customer data at the
registry is too much hassle or their customers don't want their data
out there. Responding to abuse is a cost, so it is discouraged. They
play by the rules to pass the policy, but not more than that.

- -- 
Antoin Verschuren

Technical Policy Advisor SIDN
Meander 501, PO Box 5022, 6802 EA Arnhem, The Netherlands

P: +31 26 3525500  M: +31 6 23368970
Mailto: antoin.verschuren@sidn.nl
XMPP: antoin.verschuren@jabber.sidn.nl
HTTP://www.sidn.nl/
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